[travel rights knowledge]

Tourists travel the legitimate and lawful rights and interests are infringed upon, the law has five kinds of rights to choose: one is tourism consumers and tourism operators to negotiate a settlement; two of the complaint to the tourism administration department or complaints; three is to request the Consumer Association mediation; the four is according to the arbitration agreement reached with the tourism operators to submit to arbitration organization award; five is to the people's court.

The scope of the tourism quality supervision department to receive complaints from tourists travel agency is "economic losses caused by the fault of the contract did not reach the standard of service quality or travel agency service does not meet the provisions of the state or industry standard, can compensate for the tourists with travel agency guarantee money". In accordance with the Interim Measures for compensation for the quality deposit of travel agencies, the time limit for compensation for the use of guaranty money to the quality supervision office is 90 days. Formal complaint must be in written form. For the rights and interests not covered by the scope of service damage, visitors should be in accordance with the "consumer protection law", "contract law" and other relevant laws and regulations to the consumer complaints or to the court according to law.

[Travel rights Matters needing attention]

Guard against non-standard advertising, see travel agency qualifications

The contract was the better beware of zero fare travel"

In 90 days, the written form of claim bond shall be formally filed

[scope, conditions and approaches for tourist complaints]

The scope of complaints and claims:

Because the travel agency intentionally or negligently fails to meet the contents and standards stipulated in the tourist contract, resulting in direct economic losses to tourists;

Because the service of travel agency fails to meet the standards stipulated by the state or industry, the direct economic loss of tourists is caused;

The economic losses of tourists caused by the closure, dissolution, bankruptcy or merger of travel agencies.

The request for compensation shall meet the following conditions:

The claimant shall be the Party (or his legal representative) who has infringed upon the legitimate rights and interests of the tourist;

There is a specific complaint travel agency;

Third, there are specific claims for compensation;

Evidence material;

The scope of compensation for the quality deposit of a travel agency.

The way of tourist complaints:

Consumers in the tour if the interests of the damage, should promptly complain to the relevant departments. Complaints are: in addition to complaints to consumers associations, but also to the tourism quality supervision and management complaints, requiring margin compensation. Consumer damage include: travel agencies due to their own fault does not meet the service quality standard stipulated in the contract; travel service does not meet the national standard or industry standard; travel agency bankruptcy caused by the loss of tourists travel advance fee. Tourism consumers require bond compensation, shall be made in written form, and specify the name of the travel agency Complaint Guide name; name, gender, nationality, consumer occupation, age and team name, address and telephone number; facts, reasons and evidence of compensation according to the contract requirements and (, and travel expenses invoice, receipt). The time limit for compensation shall be 90 days, and the limitation period shall be counted from the date the consumer is infringed. The management will give mediation or reply within 30 days.