Preface
This standard from the date of implementation, instead of GB/T17775-1999 "scenic spots quality classification and evaluation.". This standard compares with GB/T 17775-1999, main modification is as follows:
- in grade increased AAAAA level scenic spots. The new AAAAA class mainly from the details, scenic spots of cultural and characteristics of higher requirements;
- division of conditions on the original AAAAA level scenic spots were revised to strengthen the people-oriented principle of service, AAAA level scenic spots and cultural details increase and characteristic requirements;
- details about the division of resources and market influence the attraction.
This standard by the National Tourism Administration proposed.
This standard by the National Tourism Standardization Technical Committee and is responsible for the interpretation.
This standard was drafted by the National Tourism Bureau of planning and finance division.
The main drafters of this standard: Wei Xiaoan, Wang Liming, Peng Decheng, Pan Xiaopeng, Zhou Mei.
Lead words
Formulated the standard to strengthen the tourism management, improve the quality of service in tourism, tourist attractions and safeguarding the legitimate rights and interests of tourists, promote China's tourism resources development, utilization and environmental protection.
This standard in the development process, summarizes the domestic tourism management experience of domestic and international relevant data and technical specification for reference, and a direct reference to the part of the national standard or standard provisions. At the same time, according to the GB/T 17775-1999 "the quality of tourist attractions grading and evaluation" since 1999 the implementation of nearly three years, on the basis of the original standard was revised to some content, the development of more realistic tourism scenic spots.
Classification and evaluation of quality grade of tourist attractions
1 range
This standard specifies the basic requirements in accordance with the conditions and evaluation of classification of the quality of tourist attractions.
Various types of tourist attractions this standard applies to the reception of overseas tourists, including the natural landscape and cultural landscape of the tourist scenic spots.
2 normative reference documents
The clauses in the following documents by the standard reference in the provisions of this standard. Fordated documents, subsequent amendments (excluding corrections) or revisions do not apply to this standard, however, encourage the latest version of the parties to agreements based on this standard using these files. Any undated reference document whose latest edition is applicable to this standard.
GB 3095-1996 ambient air quality standard
GB 3096-1993 city regional environmental noise standard
GB 3838 surface water environmental quality standards
GB 8978 integrated wastewater discharge standard
Hygienic standard of 9664 cultural and entertainment GB
Hygienic standard for swimming places GB 9667
GB/T 10001.1 signs with public information graphic symbols - part first: General <GB/T 10001.1-2000 NEQ ISO7001:1990) symbols.
GB/T 15971-1995 tour guide service
GB 16153 restaurant (restaurant) health standard
GB/T 16767 amusement park (field) the safety and quality of service
3 terms and definitions
The following terms and definitions apply to this standard.
3.1 scenic tourist attraction
Scenic spots on travel and related activities as one of the main functions and the main functions of the space or area. In this standard, tourist attractions refer to the independent management area with the functions of visiting, sightseeing, leisure, vacation, Kangle, fitness and so on, and having the corresponding tourist service facilities and providing corresponding tourism services. The management area should have a unified management organization and a definite geographical scope. Including the scenic area, House Museum, temples, tourist resorts, nature reserve, theme park, Forest Park, geological park, amusement park, zoo, botanical garden and the industry, agriculture, trade, science, military, sports, arts and culture and other types of tourist attractions.
3.2 tourism resources tourism resources
Where can nature and human society is attractive to tourists, can be developed into tourist industry, and all kinds of things and factors of economic benefits, social benefits and environmental benefits.
3.3 visitor center tourist center
Special places tourist attractions set up to provide information, tourist information, travel arrangements, explanation, education, rest and other tourist facilities and services.
4 quality grade and sign of tourist attraction
4.1, the quality grade of tourist attractions is divided into five levels, from high to low, followed by AAAAA, AAAA, AAA, AA, A-class tourist attractions.
4.2 the quality grade signs and certificates of tourist scenic spots shall be uniformly stipulated by the national tourist scenic spot quality rating organization.
5, the quality classification of tourist attractions
Grade 5.1AAAAA tourist attraction
5.1.1 travel traffic
A) can enter the good. The transportation facilities are perfect and the entrance and exit are convenient. Or have a first-class highway or high-grade waterway, direct routes; or with travel lanes, vehicles.
B) are in harmony with the landscape environment special parking lot or ship dock. The management is perfect, the layout is reasonable, and the capacity can fully meet the demand of tourists. The site is level, firm, beautiful or water clear and clean. Logo standard, eye-catching and beautiful.
C) in the region (visit) tour route or channel layout is reasonable, smooth, and ornamental content coupling degree is high, a strong sense of excitement. The pavement features are prominent or the channel water is clear.
D) should be the use of clean energy vehicles.
5.1.2 Tour
A) visitor center position is reasonable, appropriate scale, facilities, fully embodies the function. The consulting service personnel are well equipped, skilled in business and enthusiastic in service.
B) all signage (including tour guide maps, panorama, signage, introduction board etc.) other prominent features, artistic and cultural atmosphere, can enhance the overall environment. The logos and scenery cards are set reasonably.
C) public information (such as research papers, popular science books, pictures, audio and video products, comprehensive guide map and guide materials etc.) outstanding characteristics, complete varieties, rich in content, beautifully written, produced exquisite, timely update.
D) tour guide (Guide) certificates, and the number of languages to meet the needs of tourists. The standard rate of Putonghua is 100%. Tour guides (instructors) should have more than a college education, of which more than 30% undergraduate.
E) guide (explain) the word scientific, accurate and elegant. The tour guide service has the pertinence, emphasizes the personalization, the service quality achieves GB/T 15971-1995 in 4.5.3 and the fifth chapter request.
F) public information symbols set reasonable, exquisite design, outstanding characteristics, artistic and cultural atmosphere, meet the requirements of GB/T 10001.1.
G) visitors public rest facilities layout is reasonable, sufficient quantity, exquisite design, outstanding characteristics, artistic and cultural atmosphere.
5.1.3 travel safety
A) seriously implement the public security, transportation, labor, quality supervision, tourism and other departments to formulate and promulgate safety regulations, establish a sound security system, full implementation of the work.
B) fire, theft, rescue equipment, complete, effective, transportation, sightseeing, entertainment and other mechanical and electrical equipment, normal operation, no security risks. Amusement parks meet the GB/T 16767 standards of safety and service. The danger area sign is obvious, the protection facility is all ready, effective, special section has the special person to guard.
C) the establishment of the emergency rescue mechanism, the establishment of Clinic, and equipped with a full-time medical staff. With emergency handling plan, emergency response ability, timely and proper handling of the accident, the records are accurate and complete.
5.1.4 health
A) environment clean, no sewage, dirt, no mess, heaps, misplacing phenomenon, buildings and various facilities without peeling, no dirt, fresh air, no smell.
B) in various places all meet GB 9664 requirements, catering establishments meet GB 16153 requirements, swimming places to meet the requirements of GB 9667.
C) public toilet layout is reasonable, the number can meet the need, beautiful eye-catching logo, landscape architectural style. All toilets are flush, toilet and ventilated and well maintained or use flush toilet. The toilet is provided with special service, sanitary ware is clean, no dirt and no jam. The room is clean and cultural.
Bin d) reasonable layout, marking clearly, a unique aesthetic style, harmony with the environment. The garbage classification setting, garbage Nissan Nissin timely.
E) comply with the provisions of the State Food Hygiene catering services, equipped with disinfection facilities, the use of disposable tableware should not cause pollution to the environment.
5.1.5 post and telecommunications service
A) provide postal and postal service mark.
B) communication facility layout is reasonable. There are public telephones in the entrance and visitors' places, with international and domestic direct dialing functions.
C) coordination telephone booth and environment, beautiful and eye-catching logo.
D) communication is convenient, smooth lines, friendly service, reasonable price.
E) can receive mobile phone signal.
5.1.6 travel shopping
A) shopping place reasonable layout, architectural style, color and material characteristics, coordination and environment.
B) for centralized management, the shopping environment is neat, good order, no chase sell, qiangmaiqiangmai phenomenon.
C) unified management measures and means of commercial practitioners.
D) tourism commodities rich local characteristics and the prominent tourist area.
5.1.7 operation and management
A) management system is perfect, effective management mechanism.
B), the quality of tourism tourism safety, tourism statistics and the management system is effective, and implement effective measures, regular supervision and inspection, has written a complete record and summary.
C) management personnel with a reasonable, more senior management personnel have college degree or above.
D) has a unique product image, good image quality, vivid visual image and civilized staff image, establish their own brand, and fully and properly use.
E) has formally approved the overall tourism planning, development and construction projects in accordance with the planning requirements.
F) training institutions, personnel, funding system clear, comprehensive business training, staff training effect is good, the passing rate of 100%.
G) complaints system, special personnel to implement, equipment, handling of complaints timely and properly, complete records.
H) for specific populations (the elderly, children and the disabled) equipped with tools, tourism products, to provide special services.
5.1.8 resources and environmental protection
A) air quality reached GB 3095-1996 standard.
B) noise quality reached GB 3096-1993 standards for a class.
C) the environmental quality of surface water reached the requirements of GB 3838.
D) and sewage to the provisions of GB 8978.
) e science, natural landscape and cultural relics protection measures are advanced, effective prevention of natural and man-made destruction, authenticity and integrity of the natural landscape and cultural relics.
F) scientific management of tourist capacity.
G) building rational layout, building size, height, color, shape and landscape coordination. The main population of the building style prominent, and foil the landscape and environment. The surrounding buildings are in harmony with the landscape, or have a buffer area.
H) excellent atmosphere. The greening coverage rate is high, the plant and the landscape disposition are appropriate, the landscape and the environment beautification measure are diverse, the effect is good.
I) facilities in compliance with the national requirements on environmental protection, do not cause environmental pollution and other public hazards, do not destroy the tourism resources and tourist atmosphere.
5.1.9 attraction of tourism resources
A) high ornamental and recreational value.
B) also has a very high historical value, cultural value, scientific value, or a value of world significance.
C) has a large number of rare species, or landscape strange anomaly, or a world class resource entity.
D) resource entity of the huge volume, or resource type, or the degree of excellent resource entity.
E) resource entity intact, to maintain the original shape and structure.
5.1.10 market attractiveness
The world famous a).
B) high reputation.
C) market radiation force is very strong.
D) theme, prominent features, strong originality.
5.1.11 received more than 600 thousand tourists at home and abroad, of whom more than 50 thousand overseas tourists.
The satisfaction rate of 5.1.12 tourist sampling survey is very high.
Grade 5.2AAAA tourist attraction
5.2. 1 tourist traffic
A) into the good human nature. The transportation facilities are perfect and the entrance and exit are convenient. Or have a first-class highway or high-grade waterway, direct routes; or with travel lanes, vehicles.
B) are in harmony with the landscape environment special parking lot or ship dock. And the management is perfect, the layout is reasonable, capacity can meet the demand of tourists. The site is flat, firm or clear of water. Signs, specifications, eye-catching.
C) in the region (visit) tour route or the channel layout reasonable and smooth, ornamental surface. The pavement is distinctive, or the channel is of good water quality.
D) using low emission zone transport, or encourage the use of clean energy vehicles.
5.2.2 Tour
A) visitor center position is reasonable, appropriate scale, facilities, perfect function. The consulting service personnel are well equipped, skilled in business and enthusiastic in service.
B) all signage (including tour guide maps, panorama, signage, and other special introduction board), in coordination with the landscape environment. The logos and scenery cards are set reasonably.
C) public information (such as research papers, popular science books, pictures, audio and video products, comprehensive guide map and guide materials etc.) outstanding characteristics, complete varieties, rich in content, good production, timely update.
D) tour guide (Guide) certificates, and the number of languages to meet the needs of tourists. The standard rate of Putonghua is 100%. Tour guides (instructors) should have more than high school education, of which more than 40% of junior college.
(E) on the tour guide scientific, accurate and vivid words). The quality of the tour guide service is up to GB/T 15971-1995, 4.5.3 and fifth.
F) public information symbols set reasonable, exquisite design, unique, artistic, in accordance with the provisions of GB/T 10001.1.
G) visitors public rest facilities layout is reasonable, sufficient quantity, exquisite design, unique, artistic.
5.2.3 travel safety
A) seriously implement the public security, transportation, labor, quality supervision, tourism and other relevant departments to formulate regulations and safety, establish a sound security system, full implementation of the work.
B) fire, theft, rescue equipment, complete, effective, transportation, sightseeing, entertainment and other mechanical and electrical equipment, normal operation, no security risks. Amusement parks meet the GB/T 16767 standards of safety and service. Dangerous areas marked, protective facilities are available, the peak of a special guard.
C) the establishment of the emergency rescue mechanism, the establishment of Clinic, and equipped with medical personnel. With emergency handling plan, emergency response ability, timely and proper handling of the accident, the records are accurate and complete.
5.2.4 health
A) environment clean, no sewage, dirt, no mess, heaps, misplacing phenomenon, buildings and various facilities without peeling, no dirt, fresh air, no smell.
B) in various places all meet GB 9664 requirements, catering establishments meet GB 16153 requirements, swimming places to meet the requirements of GB 9667.
C) public toilet layout is reasonable, the number can meet the need, beautiful eye-catching logo, architectural design and landscape environment. All toilets are flush, flush and ventilated and well maintained or use a flush toilet. Toilet management perfect, clean ware, no dirt, no congestion. Clean interior.
Bin d) rational layout, logo obviously, can meet the needs of the number, appearance, in harmony with environment. Garbage collection, cleaning time, Nissan nissin.
) e food hygiene catering services comply with the provisions of the state, with the use of disposable tableware disinfection facilities, not to cause pollution to the environment.
5.2.5 post and telecommunications service
A) provide postal and postal service mark.
B) communication facility layout is reasonable. With a public telephone, the central place for visitors has the international and domestic direct dialing function.
C) coordination telephone booth and environment, beautiful and eye-catching logo.
D) communication is convenient, smooth lines, friendly service, reasonable price.
E) can receive mobile phone signal.
5.2.6 travel shopping
A) shopping place reasonable layout, architectural style, color and material characteristics, coordination and environment.
B) for centralized management, the shopping environment is neat, good order, no chase sell, qiangmaiqiangmai phenomenon.
C) unified management measures and means of commercial practitioners.
D) tourism commodities rich with local characteristics.
5.2.7 operation and management
A) management system is perfect, effective management mechanism.
B), the quality of tourism tourism safety, tourism statistics and the management system, implement the effective measures, regular supervision and inspection, has written a complete record and summary.
C) management personnel with a reasonable, senior management personnel shall have college degree or above.
D) has a unique product image, good image quality, vivid visual image and civilized staff image, establish their own brand, and fully and properly use.
E) has formally approved the overall tourism planning, development and construction projects in accordance with the planning requirements.
F) training institutions, personnel, funding system clear, comprehensive business training, staff training effect is good, the passing rate of 100%.
G) complaints system, personnel and equipment to implement the handling of complaints timely and properly, complete records.
H) for specific populations (the elderly, children and the disabled) equipped with tools, tourism products, to provide special services.
5.2.8 resources and environmental protection
A) air quality reached GB 3095-1996 standard.
B) noise quality reached GB 3096-1993 standards for a class.
C) the environmental quality of surface water reached the requirements of GB 3838.
D) and sewage to the provisions of GB 8978.
) e science, natural landscape and cultural relics protection measures are advanced, effective prevention of natural and man-made destruction, authenticity and integrity of the natural landscape and cultural relics.
F) scientific management of tourist capacity.
G) building rational layout, building size, height, color, shape and landscape coordination. The main body of the population has a style and is in harmony with the landscape environment. The surrounding buildings are in harmony with the landscape, or have a buffer zone or isolation zone.
H) a good atmosphere. The greening coverage rate is high, the plant and the landscape disposition are appropriate, the landscape and the environment beautification measure are diverse, the effect is good.
I) facilities in compliance with the national requirements on environmental protection, do not cause environmental pollution and other public hazards, do not destroy the tourism resources and tourist atmosphere.
5.2.9 attraction of tourism resources
A) watch a high recreational value.
B) also has a very high historical value, cultural value, scientific value, or a value of national significance.
C) there are many rare species, or landscape is very strange, or a national resource entity.
D) resource entity body is large, or too many types of resources, or the degree of excellent resource entity.
E) resource entity integrity, maintain the original shape and structure.
5.2.10 market attractiveness
Well-known a).
B) high reputation.
C) strong market radiation.
D) special theme, have certain originality.
5.2.11 received more than 500 thousand tourists at home and abroad, of whom more than 30 thousand overseas tourists.
The satisfaction rate of 5.2.12 tourist sampling survey is high.
Grade 5.3AAA tourist attraction
5.3.1 travel traffic
A) accessibility is better. Complete transportation facilities, convenient access. Or have at least two or more highways or high-grade waterways, routes direct; or have a tourist line and other convenient transportation work.
B) are in harmony with the landscape environment special parking lot or ship dock. And reasonable layout, capacity to meet demand. The site is flat, firm or clear of water. Signs, specifications, eye-catching.
C) in the region (visit) tour route or the channel layout reasonable and smooth, ornamental surface. The pavement is distinctive, or the channel is of good water quality.
D) using low emission zone traffic, or encourage the use of clean energy vehicles.
5.3.2 Tour
A) visitor center position is reasonable, appropriate scale, facilities, full-featured. Visitor center has service personnel, business is familiar with, the service is enthusiastic.
B) all signage (including tour guide maps, panorama, signage, and other special introduction board), in coordination with the landscape environment. The logos and scenery cards are set reasonably.
C) public information (such as research papers, popular science books, pictures, audio and video products, comprehensive guide map and guide materials) characteristics, wide variety, rich content, good production, timely update.
D) tour guide (Guide) certificates, and the number of languages to meet the needs of tourists. The standard rate of Putonghua is 100%. Tour guides (instructors) should have more than high school education, of which more than 20% of junior college.
E) guide (explain) the word scientific, accurate and vivid, the service quality of tour guide to GB/T 15971-1995 4.5.3 and the fifth chapter requirements.
F) public information symbols set reasonable, design characteristics, in accordance with the provisions of GB/T 10001.1.
G) visitors public rest facilities layout is reasonable, the quantity to meet the needs of design characteristics.
5.3.3 travel safety
A) seriously implement the public security, transportation, labor, quality supervision, tourism and other relevant departments to formulate regulations and safety, establish a sound security system, full implementation of the work.
B) fire, theft, rescue equipment, complete, effective, transportation, sightseeing, entertainment and other mechanical and electrical equipment, normal operation, no security risks. Amusement parks meet the GB/T 16767 standards of safety and service. Dangerous areas marked, protective facilities are available, the peak of a special guard.
C) the establishment of the emergency rescue mechanism, the establishment of Clinic, with at least part-time staff. With emergency handling plan, emergency response ability, timely and proper handling of the accident, the records are accurate and complete.
5.3.4 health
A) environment clean, no sewage, dirt, no mess, heaps, misplacing phenomenon, buildings and various facilities without peeling, no dirt, fresh air, no smell.
B) in various places all meet GB 9664 requirements, catering establishments meet GB 16153 requirements, swimming places to meet the requirements of GB 9667.
C) public toilet layout is reasonable, to meet the needs of the number, eye-catching logo, architectural design and landscape environment. All toilets are flush and well ventilated and are in good condition or use flush toilet. Clean toilet, sanitary ware clean, no dirt, no jam.
Bin d) reasonable layout, marking clearly, to meet the needs of the number, appearance, coordination and environment. Garbage Nissan Nissin timely.
) e food hygiene catering services comply with the provisions of the state, with the use of disposable tableware disinfection facilities, no pollution.
5.3.5 post and telecommunications service
A) provide postal and postal service mark.
B) communication facility layout is reasonable. Public places are equipped with public telephones, with international and domestic direct dial functions.
) C payphone and environment coordination, eye-catching signs.
D) communication is convenient, smooth lines, friendly service, reasonable price.
E) can receive mobile phone signal.
5.3.6 travel shopping
A) shopping place reasonable layout, architectural style, color, material and environment coordination.
B) for centralized management, the shopping environment is neat, good order, no chase sell, qiangmaiqiangmai phenomenon.
C) unified management measures and means of commercial practitioners.
D) tourism commodities rich with local characteristics.
5.3.7 operation and management
A) management system, improve the effective operation mechanism.
B), the quality of tourism tourism safety, tourism statistics and the management system, implement the effective measures, regular supervision and inspection, has written a complete record and summary.
C) management personnel with a reasonable, more than 80% senior management personnel with college degree or above.
D) has a unique product image, good image quality, vivid visual image and civilized staff image, establish their own brand, and fully and properly use.
E) has formally approved the overall planning, development and construction projects in accordance with the planning requirements.
F) training institutions, personnel, funding system clear, comprehensive business training, staff training effect is good, the passing rate of 100%.
G) complaints system, personnel and equipment to implement the handling of complaints timely and properly, complete records.
H) for specific populations (the elderly, children and the disabled) to provide special services.
53.8 consultation and environmental protection
A) air quality reached GB 3095-1996 standard.
B) noise quality reached GB 3096-1993 standards for a class.
C) the environmental quality of surface water reached the requirements of GB 3838.
D) and sewage to the provisions of GB 8978.
E) science, natural landscape and cultural relics protection measures are effective, can effectively prevent the natural and man-made destruction, authenticity and integrity of the natural landscape and cultural relics.
F) scientific management of tourist capacity.
G) building rational layout, building size, height, color, shape and landscape coordination. The main body of the population has a style and is in harmony with the landscape environment. The surrounding buildings are in harmony with the landscape, or have a buffer or isolation zone.
H) a good atmosphere. The greening coverage rate is high, the plant and the landscape disposition are appropriate, the landscape and the environment beautification effect is good.
I) facilities in compliance with the national requirements on environmental protection, do not cause environmental pollution and other public hazards, do not destroy the tourism resources and tourist atmosphere.
5.3.9 attraction of tourism resources
A) high ornamental and recreational value.
B) also has a very high historical value, cultural value, scientific value, or a value of provincial significance.
C) have more valuable species, or unique landscape or the provincial resource entity.
D) resource entity body mass, or resource type more, or resource entity density good.
E) resource entity integrity, maintained the original shape and structure.
5.3. 10 market attractiveness
A) neighboring provinces famous.
B) higher reputation.
C) strong market radiation force.
D) has certain characteristics, and initially formed the theme.
5.3.11 received more than 300 thousand tourists at home and abroad.
The satisfaction rate of 5.3.12 tourist sampling survey is higher.
5., 4AA class tourist attractions
5.4. 1 tourist traffic
A) into the good human nature. Convenient access, clear roads.
B) special boat parking places, layout is reasonable, the capacity can meet the basic needs of the site, the formation of a solid or open waters, and eye-catching sign code.
C) in the region (visit) tour route or route layout is basically reasonable and smooth.
D) using low emission zone transport, or encourage the use of clean energy vehicles. There is no traffic pollution to the environment.
5.4.2 Tour
A) visitor center to provide consulting services for tourists or the corresponding places, business consulting services personnel familiar with warm service.
B) all signage (including tour guide maps, panorama, signage, introduction board etc.) clear and beautiful, and the landscape environment of basic coordination. The logos and scenery cards are set reasonably.
C) public information (such as research papers, popular science books, pictures, audio and video products, comprehensive guide map and guide materials) varieties, rich in content, making better.
D) tour guide (Guide) certificates, and the number of languages to meet the needs of tourists. The standard rate of Putonghua is 100%. Tour guides (instructors) should have high school education or above.
E) on the tour guide scientific, accurate and vivid words). The quality of the tour guide service is up to GB/T 15971-1995, 4.5.3 and fifth.
F) public information symbols set reasonable, normative and striking, conform to the requirements of GB/T 10001.1.
G) visitors public rest facilities layout is reasonable, basically meet the needs of the number, and other basic coordination environment.
5.4.3 travel safety
A) seriously implement the public security, transportation, labor, quality supervision, tourism and other relevant departments to formulate regulations and safety, establish a sound security system, full implementation of the work.
B) fire, theft, rescue equipment, complete, effective, transportation, sightseeing, entertainment and other mechanical and electrical equipment, normal operation, no security risks. Amusement parks meet the GB/T 16767 standards of safety and service. The danger area is marked and the protection facilities are all available and effective.
C) the establishment of the emergency rescue mechanism. Equipped with commonly used drugs for tourists. The accident is handled in a timely and proper manner, and the records are complete.
5.4.4 health
A) environment is relatively clean, no sewage, dirt, no mess, heaps, misplacing phenomenon, buildings and various facilities without peeling, no dirt, fresh air, no smell.
B) in various places all meet GB 9664 requirements, catering establishments meet GB 16153 requirements, swimming places to meet the requirements of GB 9667.
C) public toilet layout is reasonable, basically meet the needs of the number, eye-catching logo, architectural design and landscape environment. More than 70% toilets are equipped with water flushing equipment and are kept in good condition or use water free toilet. Clean toilet, sanitary ware clean, no dirt, no jam.
Bin d) reasonable layout, marking clearly, basically meet the needs of the number, appearance, basic coordination and environment. Garbage Nissan Nissin timely.
E) food hygiene catering services comply with the provisions of the state, with the use of disposable tableware disinfection facilities, not to cause pollution to the environment.
5.4.5 post and telecommunications service
A) for a post or post commemorate service.
B) communication facility layout is reasonable. Public places are equipped with public telephones, with domestic direct dial function.
) C payphone and environment coordination, eye-catching signs.
D) communication is convenient, smooth lines, friendly service, reasonable price.
E) can receive mobile phone signal.
5.4.6 travel shopping
A) shopping basically rational layout, architectural style, color, material and environment coordination.
B) for centralized management, the shopping environment is neat, good order, no chase sell, qiangmaiqiangmai phenomenon.
C) unified management measures and means of commercial practitioners.
D) tourism commodities more, with local characteristics.
5.4. 7 operation and management
A) management system is perfect, effective management mechanism.
B), the quality of tourism tourism safety, tourism statistics and the management system, implement the effective measures, regular supervision and inspection, has written a complete record and summary.
C) management personnel with a reasonable, more than 70% senior management personnel with college degree or above.
D) has a unique product image, good image quality, vivid visual image and civilized image of the employees.
E) has formally approved the overall planning, development and construction projects in accordance with the planning requirements.
F) training institutions, personnel, funding system clear, comprehensive business training, staff training effect is good, the passing rate of 100%.
G) complaints system, personnel and equipment to implement the handling of complaints timely and properly, the basic integrity of records.
H) for specific populations (the elderly, children and the disabled) to provide special services.
5.4.8 resources and environmental protection
A) air quality reached GB 3095-1996 standard.
B) noise quality reached GB 3096-1993 standards for a class.
C) the environmental quality of surface water reached the requirements of GB 3838.
D) and sewage to the provisions of GB 8978.
E) science, natural landscape and cultural relics protection measures are effective, can effectively prevent the natural and man-made damage, maintain the integrity and authenticity of the natural landscape and cultural relics.
F) scientific management of tourist capacity.
G) the layout of the building is basically reasonable, building size, height, color, shape and landscape coordination. The main body of the population has a style and is in harmony with the landscape environment. The surrounding buildings are basically coordinated with the landscape, or have a buffer or isolation zone.
H) a good atmosphere. The greening coverage rate is higher, the plant and the landscape disposition are appropriate, the landscape and the environment beautification effect is better.
I) facilities in compliance with the national requirements on environmental protection, do not cause environmental pollution and other public hazards, do not destroy the tourism resources and tourist atmosphere.
5.4.9 attraction of tourism resources
A) recreational value.
B) also has a high historical value, cultural value, scientific value, or a value of regional significance.
C) a small amount of precious species, or landscape prominent, or regional resource entity.
D) the large amount of resources or resource entities, there are many types of resources or entity density better.
E) resource entity basic integrity.
5.4.10 market attractiveness
) the province's well-known a.
B) have a certain reputation.
C) have a certain market radiation force.
D) has certain characteristics.
5.4.11 received more than 100 thousand tourists at home and abroad.
The satisfaction rate of 5.4.12 tourist sampling survey is higher.
Grade 5.5A tourist attraction
5.5.1 travel traffic
A) traffic flow to the scenic spot, good accessibility.
) B (ship) with parking places, capacity can meet the basic needs, the site is relatively flat solid or water flow, the corresponding sign.
C) in the region (visit) tour route or route layout is basically reasonable and smooth.
D) using low emission zone transport, or encourage the use of clean energy vehicles.
5.5.2 Tour
A) for visitors to places to provide consulting services, service personnel familiar with business, service enthusiasm.
B) a variety of public information (including the tour guide panorama, signage, introduction board etc.) and the landscape environment of basic coordination. The identification board and scenery card are basically reasonable.
C) publicity and education materials (such as research papers, popular science books, pictures, audio and video products, comprehensive guide map and guide materials) varieties, rich in content, making better.
D) tour guide (Guide) certificates, and the number of languages to meet the basic needs of tourists. The standard rate of Putonghua is 100%. Tour guides (instructors) should have high school education or above.
(E) on the tour guide scientific, accurate and vivid words). The quality of the tour guide service is up to GB/T 15971-1995, 4.5.3 and fifth.
F) public information symbols set reasonable, consistent with the provisions of GB/T 10001.1.
G) visitors public rest facilities layout is reasonable, basically meet the needs of the number.
5.5.3 travel safety
A) seriously implement the public security, transportation, labor, quality supervision, tourism and other relevant departments to formulate regulations and safety and security system, the implementation of the work.
B) fire, theft, rescue equipment, complete, effective, transportation, sightseeing, entertainment and other mechanical and electrical equipment, normal operation, no security risks. Amusement parks meet the GB/T 16767 standards of safety and service. The danger area is marked and the protection facilities are all available and effective.
C) deal with the accident timely and properly documented files, with visitors commonly used drugs.
5.5.4 health
A) environment is relatively clean, no sewage, dirt, no mess, heaps, misplacing phenomenon, buildings and various facilities without peeling, no dirt, fresh air, no smell.
B) in various places all meet GB 9664 requirements, catering establishments meet GB 16153 requirements, swimming places to meet the requirements of GB 9667.
C) public toilet layout is reasonable, basically meet the needs of the number, comparison of architectural design and landscape environment. More than 50% toilets are equipped with water flushing equipment and are kept in good condition or use water free toilet. The toilet is clean, sanitary ware clean, no dirt, no congestion.
D) bin layout more reasonable, marking clearly, basically meet the needs of the number, form and environment coordination. Garbage Nissan Nissin timely.
E) food hygiene catering services comply with the provisions of the state, with the use of disposable tableware disinfection facilities, not to cause pollution to the environment.
5.5.5 post and telecommunications service
A) for a post or post commemorate service.
B) communication facilities layout is reasonable. Public places are equipped with public telephones, with domestic direct dial function.
C) communication is convenient, smooth lines, reasonable charges.
D) can receive mobile phone signal.
5.5. 6 travel shopping
A) shopping layout is basically reasonable, better coordination of architectural style, color and material and environment.
B) for centralized management, the shopping environment is neat, good order, no chase sell, qiangmaiqiangmai phenomenon.
C) unified management measures and means of commercial practitioners.
D) have local characteristics of tourism commodities.
5.5.7 operation and management
A) management system is perfect, effective management mechanism.
B), the quality of tourism tourism safety, tourism statistics and the management system, implement the effective measures, regular supervision and inspection, a written record of relatively complete and summary.
C) management personnel with a reasonable, more than 60% senior management personnel with college degree or above.
D) has a certain product image, image quality and civilized image of the employees.
E) has formally approved the overall planning, development and construction projects in accordance with the planning requirements.
F) training institutions, personnel, funding system clear, comprehensive business training, staff training effect is good, the passing rate of 100%.
G) complaints system, personnel and equipment to implement timely handling of complaints, records the basic integrity.
H) for specific populations (the elderly, children and the disabled) to provide special services.
5.5.8 resources and environmental protection
A) air quality reached GB 3095-1996 standard.
B) noise quality reached GB 3096-1993 standards for a class.
C) the environmental quality of surface water reached the requirements of GB 3838.
D) and sewage to the provisions of GB 8978.
E) science, natural landscape and cultural relics protection measures are effective, can effectively prevent the natural and man-made damage, maintain the integrity and authenticity of the natural landscape and cultural relics.
F) scientific management of tourist capacity.
G) the building layout is reasonable, the shape of buildings and landscape basic coordination. The population, the main building and the landscape environment are basically coordinated. The surrounding buildings are in harmony with the landscape, or have a buffer or isolation zone.
H) better atmosphere environment. The greening coverage rate is higher, and the landscape and landscaping effect is better.
I) facilities in compliance with the national requirements on environmental protection, do not cause environmental pollution and other public hazards, do not destroy the tourism resources and tourist atmosphere.
5.5.9 attraction of tourism resources
A) recreation value smaller.
B) also has a certain historical value, cultural value, scientific value, or a value of regional significance.
C) some precious species, or landscape more prominent, or regional resource entity.
D) resource entity body mass medium, or a certain type of resources, or the degree of general resource entity.
E) resource entity integrity.
5.5.10 market attractiveness
Local well-known a).
B) have a certain reputation.
C) have a certain market radiation force.
D) has certain characteristics.
5.5.11 received more than 30 thousand visitors at home and abroad.
The 5.5.12 tourist sampling survey was basically satisfactory.
6, the classification and method of the quality grade of tourist attractions
According to the 6.1 scenic quality rating conditions to determine the quality of tourist attractions rating, according to the "service quality and environmental quality grading regulation", "landscape quality grading regulation" evaluation scores, and combined with the "tourist opinion" the comprehensive scoring scoring rules.
6.2 by the quality grade scenic spots qualified by the agency, national scenic spot quality assessment to the social unified announcement.
