Smile service throughout the whole service process, is an important criterion to check the quality of service.We must actively promote the service of smiling, smile into is to face any customer invariable habit, in the process of reception of clients with heartfelt smile sincerely for customer service, to customers leave a good memory, improve enterprise's external image, create more profits for enterprises.
The purpose of training: to enhance the service consciousness of the staff and promote the universal smile service to enhance the overall image of the scenic spot, so as to make the scenic spot advance steadily in the fierce market competition.
Training objective: to establish the awareness of quality service and actively promote the service of smiling.Master the smile service method and provide quality service;Implement smile management, create a good atmosphere and improve the efficiency of work.
Training contents: (1) important relationship between employee image and corporate image;(2) the connotation, requirements and significance of smiling service (3) how to train a smile
The way to smile: 1. Gently biting the chopsticks with the upper and lower teeth to see if the corners of your mouth are higher than the chopsticks. 2. Continue to bite the chopsticks and the corners of the mouth increase to a maximum extent.You can also use both hands to hold the corners of your mouth up and up to the maximum extent. 3. Keep it a step up ,take down the chopsticks and then your mouth are the basic face of your smile.You can see the top 8 teeth. 4.Once again, gently grab the chopsticks and make a "YI" sound, while the corners of the mouth turn upward to movement the movement for 30 seconds. 5.Take away your chopsticks and look at your basic facial expressions when you smile.Hold your hands on your cheeks and push them up, and repeat them several times. 6. Put your hands down and count "1, 2, 3, 4" in the same way, and make a sound.Repeat for 30 seconds.
Woman correct sitting posture:the sitting position should be light and steady,when the woman dress with the skirt want to sit down must be fold the skirt first, then sit.Glasses with a smile on your face, the lips are closed and the jaw is closed.Stand up, chest and body straight.Men correct sitting posture : both knees are closed and their legs are on or on the side.At least two thirds of the chair and the back of the back.When you stand up, your right foot will take half a step back and stand up.When you talk, you can sit on the side, while the upper body and the leg turn to the side.
The woman is correct in standing posture:Keeping head straight, binocular smooth inspect, the lips are slightly closed, lower your chin slightly,the face is calm and natural.The shoulders are relaxed, slightly downward, the body feels upward and the breath is natural.Keep your body straight, belly in, hold out a bosom ,make the waist . Men's correct standing posture: The arms are naturally pendulous to the body side, fingers naturally bent.Keep your legs straight, your heels close together, your tip toes separate to 60 degrees, when man standing ,with your feet can be apart, but not over shoulder width.
Through the study of service etiquette training, let us learn no matter to treat the boss, colleague, family member, a stranger, We should always smile people with standard service etiquette. As the old saying goes, smiling people go out the door don’t be fight. This suggests that smiles are widely used and smiles are very important.
